Shipping and Delivery

Shipping and delivery at CountryBoutique are easy and straightforward processes.

As your merchandise leaves our warehouse you will receive an automatic e-mail informing you of the delivery date, the commissioned transportation company, the parcel ID and all relevant information for tracking the parcel. This way you always know the exact location of your merchandise and have time to prepare for the arrival of your parcel.

Our transportation partners are Michel Greco for Luxembourg and GLS for Europe

In case your order includes large furniture or lamps the shipping will be carried out by contracted haulers. As far as you have no special request, the delivery will be made free to kerbside.

Usually your order will be shipped in one delivery. In some cases, due to separately packaged products that need to be transported differently or have differing delivery times your order may be split up to more than just one consignment. CountryBoutique will take over consequential additional charges.

Tracking

Modern parcel services nowadays offer the possibility of tracking every single parcel on its way to the recipient. Naturally CountryBoutique makes use of this possibility to always be informed about the whereabouts of all shipments. As soon as a parcel leaves our warehouse you will receive an automatic notification by e-mail with the parcel ID. This way you can follow your merchandise‘s journey yourself and be prepared for the delivery of your consignment.

Shipping costs

Shipping costs depend from each country: 

 

Parcel shipping

Parcel shipments (e.g., accessories, lights, small furniture, stools) with a minimum merchandise value of EUR 50.- are delivered free of charge. For orders with a merchandise value lower than EUR 50.- we charge a fixed shipping cost of EUR 4.90*.

Freight shipping

Freight shipments (e.g., furniture, design classics, large lights) with a minimum merchandise value of EUR 650.- are delivered free of charge. For orders with a merchandise value lower than EUR 650.- we charge a shipping cost of 5% of the total merchandise value, however never less than EUR 9.-*.

Express shipping

If you order in-stock goods eligible of parcel shipping (no bulky goods), we offer express shipping within Luxembourg. Should this order reach us before 1 pm (CET), it will be delivered to you on the next workday! For express shipping we charge a onetime surcharge of EUR 20.-*.

Further information

Are you living in Switzerland, Norway, or outside of the European Union? Then please note that every delivery from abroad is taxable for VAT and liable to duty. For all postal shipments the customer - private as well as business - is regarded as an importer and is obligated to pay all costs arising in the shipping process. These are charged by the Swiss Post or the respective forwarding company on delivery of your package.  

* The delivery costs mentioned here are only valid for orders within Luxembourg.